Product
Visibility tells you how often models mention you. Share of voice shows who owns the conversation. Pair it with Understanding when you need to know whether models recognize what you do.
See how often models mention you on tracked prompts — and how that compares to competitors.
Visibility
98%+13
Mentions on tracked prompts
Position
10
vs tracked competitors
You vs tracked competitors
IntercomYou98%+13
Helpscout78%+2
Zendesk55%−10
Crisp12%−6Mentions on tracked prompts
Prompts where rivals appear and you do not.
What are the best helpdesk software options for small businesses in 2026?
Mentions: Helpscout, Zendesk, Crisp
What are the top customer support software tools in 2026?
Mentions: Helpscout, Zendesk
Your share of brand mentions across tracked prompts — compared with competitors.
Score
28%
of all brand mentions
Position
#2
of 4 tracked brands
Mentions
34/120
you vs all tracked brands
Share of brand mentions on tracked prompts
Zendesk34%IntercomYou28%Helpscout22%Crisp16%Your share of brand mentions vs competitors
How well models identify your brand, what you do, and your industry.
Latest report for intercom.com
Score
64%
Fairprobe average
Position
#2
of 4 tracked brands
Same formula for every brand
Helpscout78%IntercomYou64%Zendesk55%Crisp41%Where models struggle to describe you
Identity, description, and industry
What is Intercom?
72%
What does Intercom do?
68%
What industry is Intercom in?
52%
Track visits from AI assistants and chatbots using a lightweight script on your site.
Confirmed AI
86−1
1% of pageviews
Likely AI
14−1
Not counted as confirmed
Possible AI
310
2% incl. suspected
Total pageviews
8,420+45
Sessions
3,8910
Confirmed referrals by model
ChatGPT48
Perplexity22
Claude11
Gemini5All traffic vs AI-attributed visits
Where AI visitors land most often
Community discussions to join and site signals from visibility and traffic.
Monitoring for intercom.com
Opportunities
5
across 4 platforms
Site signals
4
1 high priority
Search queries
6
from visibility & reports
Threads across Reddit, Quora, Hacker News, and LinkedIn
Best helpdesk tools for small businesses in 2026?
What is the best customer support software for startups?
Ask HN: Which support tools win AI buyer research?
Actions from visibility and traffic
Likely AI traffic is rising
Top visibility recommendation ready
Score-moving recommendations for Visibility, Share of voice, and Understanding.
Report for intercom.com
Publish a comparison page vs Intercom
Add Organization schema with sameAs links
Expand FAQ answers on pricing and setup
Create and manage blog posts and social posts in one place.
| Title | Updated | Type | Creator | Destination | Status | |
|---|---|---|---|---|---|---|
| AI Customer Support: How to Show Up in ChatGPT Answers | Jun 21 | Private | Maya Chen | WordPress | published | |
| Intercom vs Zendesk: AI Visibility Comparison Guide | Jun 20 | Private | Maya Chen | WordPress | scheduled | |
| FAQ Schema for Pricing Pages: A GEO Playbook | Jun 18 | Private | Maya Chen | WordPress | pending | |
| Best Helpdesk Software for Small Businesses in 2026 | Jun 17 | Team | Maya Chen | WordPress | scheduled |
Coverage
ChatGPTGeminiClaudePerplexity
AI Overviews
DeepSeekVisibility, share of voice, and recommendations — per model, not blended into one opaque score.
How it works
Ranktune turns live model responses into metrics your team can act on every week.
Run buyer-intent prompts across major engines and see where you are named or skipped.
Read visibility and share of voice side by side — per model, not blended.
Get score-moving recommendations tagged to the metric they should lift first.
Ship content and site fixes, then watch your report move on the same prompt set.
Switch between Visibility and Share of voice in the report. Understanding is its own insight for identity and category clarity.
Visibility leaderboard
Intercom (You)98%+13Helpscout78%+2Zendesk55%−10Visibility
Track mention rate across buyer prompts and major models — with a leaderboard and history chart for your brand vs competitors.
Share of voice
28%+4
Zendesk34%−10Intercom (You)28%+4Helpscout22%+2Share of voice
See what fraction of all brand mentions in tracked answers belongs to you. High visibility with low share of voice usually means rivals still dominate the same prompts.
AI understanding
64%+9
Helpscout78%+2Intercom (You)64%+9Zendesk55%−10Understanding
A dedicated Understanding view scores brand-knowledge probes separately from recommendations — so you can fix identity gaps and mention gaps independently.
Monitor mentions, measure competitive share, and turn model behavior into a clear action plan.
Visibility leaderboard
Intercom (You)98%+13Helpscout78%+2Zendesk55%−10Platform visibility
Competitor insights
What are the best helpdesk software options for small businesses in 2026?
Mentions: Helpscout, Zendesk, Crisp
What are the top customer support software tools in 2026?
Mentions: Helpscout, Zendesk
Score-moving recommendations
Add FAQ schema to pricing pages
Strengthen entity clarity on product pages
Expand comparison content for high-intent prompts
Live prompt results
Best helpdesk software for startups in 2026?
ChatGPT
Mentions: Intercom, Zendesk, Helpscout
Gemini
Mentions: Intercom, Zendesk
Perplexity
Mentions: Zendesk, Crisp
Intercom vs Zendesk for AI customer support?
ChatGPT
Mentions: Intercom, Zendesk
Claude
Mentions: Intercom, Helpscout
Gemini
Mentions: Intercom, Zendesk, Crisp
Refreshed daily from real model responses
Real data
Ranktune runs the buyer prompts that matter for your category and shows exactly where your brand appears across major models.
Questions
Quick answers about AI visibility, tracked models, refreshes, and how Ranktune scores your brand.
AI visibility is how often your brand is mentioned when people ask AI assistants for recommendations. Ranktune measures that directly across tracked prompts and models.
Visibility is how often models mention or recommend you. Share of voice is your share of all brand mentions in those answers. Understanding measures whether models accurately know who you are and what you do.
Depending on your plan, Ranktune tracks ChatGPT, Gemini, Claude, Perplexity, Google AI Overviews, and DeepSeek.
Reports refresh automatically every day, and paid plans also include manual refreshes so you can recheck progress after updates.
Recommendations are tied to the specific prompts, competitors, and pages affecting your score, so your team can prioritize the actions most likely to lift visibility first.
Ranktune
See where your brand stands on visibility and share of voice — and what to improve first.